External Reporting, Capacity Building, or Advocacy for the use of Performance Information
Below, “external stakeholders” include, for example, non-executive elected officials, the general citizenry, interest groups, grantees and contractors (non-profit & for profit), and the media.
Practice 5c. Assist external decision making: Assist external stakeholders in using performance information to make decisions.
The auditor may assist elected officials, citizens, or other external stakeholders by providing them with “user-friendly” access to performance information. The auditor may educate external stakeholders in using performance information for decision-making and accountability, or advise them in how the information may be relevant to specific decisions. The auditor may assess service performance data, or broader indicators of public conditions such as community, regional, or statewide outcomes or “benchmarks,” and use such assessments to issue interpretations of what the information means to external stakeholders. The auditor may also conduct evaluation studies and issue reports that have policy implications on specific aspects of service performance or broader outcomes or conditions of concern to external stakeholders.